Eye Focus Reusable Eye Patches

Contents: One pair, with two reusable under-eye patches.

Material: Soft silicone.

Colour: Clear, translucent patches shaped for the under-eyes.

Shipping policy

Where we ship

We intend to accept orders for destinations available at checkout. A destination is available only when checkout offers a shipping option for it. Delivery estimates and charges depend on the destination and the fulfilment route.

Processing and delivery

Orders are fulfilled by third-party suppliers, and your order may be shipped from a country different from your delivery address. The delivery estimate shown at checkout is the estimate that applies to your order. Please check it before completing your purchase. We do not promise tracking or shipping insurance unless the option is expressly shown for your order.

Delivery can take longer because of customs processing, carrier delays, remote delivery locations or events outside our reasonable control. If we learn of a material delay, we will contact you at the email address provided with your order and explain the available options. Nothing in this policy limits your rights if an order is delayed or not delivered under applicable law.

Shipping charges, duties and taxes

The shipping options and charges available for your address are shown at checkout. Your order may be dispatched from outside your country. Import duties, taxes or carrier handling charges may be payable on delivery unless checkout expressly states that they have been collected. These charges are determined by the destination authorities or carrier and may be your responsibility.

Delivery issues

If your order has not arrived by the checkout estimate, or arrives damaged, email hello@gretaskin.com with your order number. We will investigate with the fulfilment provider and help resolve the issue under applicable law.

Return and refund policy

We want you to be happy with your order. If you have a question about a return or an issue with your item, email hello@gretaskin.com before sending anything back. We will review your request and send return instructions by email if the return is approved.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. To qualify, the product must be unused and unopened, with its seal and original packaging intact. Email us within the 30-day period. Do not send an item until we approve the return and provide instructions.

For an approved change-of-mind return, you are responsible for the return postage. Where the supplier provides a return label through our fulfilment process, we will send it to you after it becomes available. We will tell you before you use the label if any amount is payable by you. AutoDS supplier approval and inspection may affect whether we receive a supplier credit; they do not remove any rights you have against us under applicable consumer law.

Faulty, damaged, incorrect or misdescribed items

Please email hello@gretaskin.com as soon as possible with your order number and a description of the issue. We may ask for photographs or other information to assess it. We will provide any repair, replacement, refund or other remedy required by the consumer laws that apply to your purchase. Where those laws require us to cover reasonable return costs, we will do so.

Nothing in this policy excludes, restricts or modifies a consumer guarantee or other right that cannot lawfully be excluded.

Refunds

We will email you after we receive and assess an approved return. If a refund is approved, we will issue it to your original payment method within 10 business days, unless applicable law requires a different timeframe or method. Your bank or payment provider may take additional time to process and display it. If more than 15 business days have passed since we approved your refund, email hello@gretaskin.com.

Exchanges

To request a different product, email us first. If the return is approved, you can place a separate order for the replacement item.

Order cancellations

If you need to cancel an order, email us as soon as possible. We will try to stop an order that has not entered fulfilment. Once it has shipped, contact us about a return. This does not limit any cancellation or refund rights under applicable law, including rights that apply if we cannot supply your order within the promised time.

International orders

Some destinations provide additional cancellation or withdrawal rights. This policy does not reduce any rights that apply to your order under local law.