Refund policy

Return and refund policy

We want you to be happy with your order. If you have a question about a return or an issue with your item, email hello@gretaskin.com before sending anything back. We will review your request and send return instructions by email if the return is approved.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. To qualify, the product must be unused and unopened, with its seal and original packaging intact. Email us within the 30-day period. Do not send an item until we approve the return and provide instructions.

For an approved change-of-mind return, you are responsible for the return postage. Where the supplier provides a return label through our fulfilment process, we will send it to you after it becomes available. We will tell you before you use the label if any amount is payable by you. AutoDS supplier approval and inspection may affect whether we receive a supplier credit; they do not remove any rights you have against us under applicable consumer law.

Faulty, damaged, incorrect or misdescribed items

Please email hello@gretaskin.com as soon as possible with your order number and a description of the issue. We may ask for photographs or other information to assess it. We will provide any repair, replacement, refund or other remedy required by the consumer laws that apply to your purchase. Where those laws require us to cover reasonable return costs, we will do so.

Nothing in this policy excludes, restricts or modifies a consumer guarantee or other right that cannot lawfully be excluded.

Refunds

We will email you after we receive and assess an approved return. If a refund is approved, we will issue it to your original payment method within 10 business days, unless applicable law requires a different timeframe or method. Your bank or payment provider may take additional time to process and display it. If more than 15 business days have passed since we approved your refund, email hello@gretaskin.com.

Exchanges

To request a different product, email us first. If the return is approved, you can place a separate order for the replacement item.

Order cancellations

If you need to cancel an order, email us as soon as possible. We will try to stop an order that has not entered fulfilment. Once it has shipped, contact us about a return. This does not limit any cancellation or refund rights under applicable law, including rights that apply if we cannot supply your order within the promised time.

International orders

Some destinations provide additional cancellation or withdrawal rights. This policy does not reduce any rights that apply to your order under local law.