Shipping policy

Shipping policy

Where we ship

We intend to accept orders for destinations available at checkout. A destination is available only when checkout offers a shipping option for it. Delivery estimates and charges depend on the destination and the fulfilment route.

Processing and delivery

Orders are fulfilled by third-party suppliers, and your order may be shipped from a country different from your delivery address. The delivery estimate shown at checkout is the estimate that applies to your order. Please check it before completing your purchase. We do not promise tracking or shipping insurance unless the option is expressly shown for your order.

Delivery can take longer because of customs processing, carrier delays, remote delivery locations or events outside our reasonable control. If we learn of a material delay, we will contact you at the email address provided with your order and explain the available options. Nothing in this policy limits your rights if an order is delayed or not delivered under applicable law.

Shipping charges, duties and taxes

The shipping options and charges available for your address are shown at checkout. Your order may be dispatched from outside your country. Import duties, taxes or carrier handling charges may be payable on delivery unless checkout expressly states that they have been collected. These charges are determined by the destination authorities or carrier and may be your responsibility.

Delivery issues

If your order has not arrived by the checkout estimate, or arrives damaged, email hello@gretaskin.com with your order number. We will investigate with the fulfilment provider and help resolve the issue under applicable law.